Contact, Complaints & Concerns

We welcome responsible feedback

Questions, complaints, concerns, and constructive feedback help us improve our programs and accountability.

What you can contact us about

You may contact us regarding donations, receipts, program applications, volunteer experiences, partnerships, privacy, accessibility, safeguarding, discrimination, website problems, or other concerns related to our work.

What to include

Provide enough information for us to understand the issue, including relevant dates, program or campaign names, reference numbers when applicable, and the outcome you are requesting. Avoid sending highly sensitive information unless it is necessary.

Review process

We aim to route concerns to an appropriate person, review available information fairly, and respond within a reasonable period based on the nature and complexity of the matter.

Urgent safety concerns

If someone is in immediate danger, contact the appropriate local emergency or public-safety service rather than relying solely on this website.

No retaliation

Good-faith complaints or reports should not result in retaliation.